Privacy Policy for Ourion Ltd.

Last Updated: April 8, 2025

Website: ourion.co.uk

Contact: info@ourion.co.uk | +447770767380 | 24, Saxon Way, Oxford, OX3 9DE

Introduction

Ourion Ltd. (“we,” “us,” or “Ourion”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website () or use our services, including Ourion Business360, an AI-powered ERP platform for small and medium-sized businesses (SMBs). By using our site or services, you agree to this policy.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws. This policy may be updated—check the “Last Updated” date above.

1. Information We Collect

We collect the following types of information:

  • Personal Data You Provide:

    • Name, email address, company name, and phone number when you fill out forms (e.g., “Start Free Trial,” contact us) or sign up for Ourion Business360.

    • Payment details (processed securely via third-party gateways like Stripe) for subscriptions.

  • Automatically Collected Data:

    • Usage data: IP address, browser type, pages visited, and time spent on our site (via analytics tools like Squarespace Analytics).

    • Cookies: Small files to enhance your experience (e.g., remembering preferences). See our Cookie section below.

  • Business Data (Ourion Business360 Users):

    • Data you input into our platform (e.g., CRM contacts, inventory details) to provide AI-driven insights and automation.

2. How We Use Your Information

We use your data to:

  • Provide and improve our services (e.g., deliver Ourion Business360 features like WhatsApp AI automation).

  • Process payments and manage subscriptions.

  • Respond to inquiries and offer support.

  • Analyze usage to enhance our website and platform (e.g., via aggregated analytics).

  • Send updates, marketing emails, or offers (with your consent—you can opt out anytime).

  • Comply with legal obligations (e.g., UK tax filings, Page 31 of our roadmap).

3. Legal Basis for Processing

We process your data based on:

  • Consent: When you sign up or opt into marketing.

  • Contract: To deliver Ourion Business360 or respond to your requests.

  • Legitimate Interest: To improve our services or analyze usage (balanced with your rights).

  • Legal Obligation: To meet UK/GDPR requirements.

4. Sharing Your Information

We share data only with:

  • Service Providers: Trusted third parties like AWS (hosting), Stripe (payments), and Meta (WhatsApp API, per Page 47)—all GDPR-compliant.

  • Legal Requirements: If required by law or to protect our rights.

  • Business Transfers: In case of a merger or sale (rare for a 2024 startup, but standard).

We don’t sell your data to third parties.

5. Data Security

We protect your data with:

  • Encryption (TLS/SSL for website, AES-256 for stored data, per Page 47).

  • Access controls and regular security reviews.

  • AWS cloud infrastructure for scalability and redundancy (Page 42).

However, no system is 100% secure—contact us immediately at info@ourion.co.uk if you suspect a breach.

6. Your Rights

Under UK GDPR, you can:

  • Access, correct, or delete your data.

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent (e.g., unsubscribe from emails).

To exercise these rights, email info@ourion.co.uk. We’ll respond within 30 days.

7. Cookies

We use cookies to:

  • Ensure site functionality (essential cookies).

  • Analyze traffic (analytics cookies).

  • You can manage preferences via your browser settings, but disabling essential cookies may affect site performance.

8. Data Retention

We keep:

  • Personal data only as long as needed (e.g., while you’re a customer).

  • Business data in Ourion Business360 until you delete it or close your account.

  • Analytics data for up to 24 months, anonymized where possible.

9. International Transfers

Your data may be stored on AWS servers outside the UK (e.g., EU or US). We ensure GDPR-compliant safeguards (e.g., Standard Contractual Clauses) with all providers.

10. Third-Party Links

Our site may link to external sites (e.g., Stripe). We’re not responsible for their privacy practices—review their policies.

11. Contact Us

Questions? Reach us at:

  • Email: info@ourion.co.uk

  • Phone: +447770767380

  • Address: 24, Saxon Way, Oxford, OX3 9DE, UK